Social Media Assistant, Auxiliary Marketing and Communications | Indiana University Purdue University Indianapolis

  • Freelance
  • Anywhere

Bloomington, Indiana,, Department AUXILIARY SERVICES ADMINISTRAT (BA-AXAD-IUBLA) Department Information The Auxiliary Marketing and Communications team of six full-time professionals and three student interns provides a full range of services to the departments listed below. In addition to websites, social media, and Salesforce marketing accounts, we also provide copy writing, graphic design, marketing planning and implementation, photography, and videography services. Our clients are direct service operations of the university that include Bradford Woods, Campus Bus, ClassPak Custom Publishing, Campus Mail Services, Document Services, Early Childhood Education Services (child care), Fleet Services, IU Dining, IU Catering, Parking Operations, Residential Services and Programs (housing), Surplus Store, and Transportation Demand Management. Great opportunity to work with our team! Job Summary Department-Specific Responsibilities Develops, writes, posts, and monitors original content for university social media accounts at the program, department, campus, or university level to advance the image, reputation, and reach of the organization. Develops and updates social media content and monitors brand’s social networks, responding to comments and collecting feedback from audiences. Creates comprehensive plans for social media engagement, including conducting market research to identify social media sites preferred by target audiences, engaging types of posts, and peak engagement posting times. Evaluates effectiveness of social media on a variety of metrics, such as changes in website traffic, attendance at social media marketed events, and engagement by platform, audience, and type of post. Regularly consults with staff, faculty, colleagues, departments, and/or other stakeholders to curate social media content to specific programs, goals, audiences, and objectives. Provide organizational training on social media methodology and strategy. Managment of digital signage. General Responsibilities Reviews social media content for various communications needs, audiences, and platforms. Posts approved content, monitors comments and feedback for trends, and reports issues to supervisor as needed. Under supervision, reviews and corrects basic grammar, spelling, punctuation, formatting, and syntax errors in draft social media posts; may respond to basic and progressively more complex social media comments on behalf of the department. May draft routine social media content to be reviewed and approved by supervisor. May provide guidance to other Social Media Assistants; may make process recommendations to supervisor. Qualifications EDUCATION Required High school diploma or GED WORK EXPERIENCE Required 4 years in relevant field SKILLS Required Proficient communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Highly thorough and dependable Possesses a high degree of initiative Ability to build strong customer relationships Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Bloomington, Indiana Job Classification Career Level: Mastery FLSA: Nonexempt Job Function: Marketing & Communications Job Family: Social Media Click here to learn more about Indiana University’s Job Framework. Posting Disclaimer Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. New employees will be provided with information regarding Indiana University’s COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page . Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information . Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD. Contact Us Request Support Telephone: 812-856-1234